Last updated: April 10, 2026
These Terms and Conditions (“Terms”) outline the rules for using the website https://toothlessmovers.com (the “Site”) and the moving and related services (the “Services”) offered by Toothless Movers (“we,” “us,” “our”). By accessing the Site or using our Services, you confirm that you accept these Terms and agree to follow them.
1. Using Our Site
You must be at least 18 years old and legally able to enter into binding agreements to use the Site and our Services.
When you request a quote, make a booking, or fill out any form, you agree to provide truthful, up‑to‑date, and complete information. If you have any account details with us, you are responsible for keeping them confidential and for any activity that happens under your name or contact information.
We may refuse service, end your access, or cancel a booking at our sole discretion if we believe you have violated these Terms or misused the Site or Services.
2. Quotes, Estimates, and Reservations
Any quote or estimate we provide is based on the information you give us — including details about your belongings, access to the property, distances, and any special needs.
Quotes are not final and may be adjusted if the actual move conditions differ from what you described. The final price will reflect the services actually performed.
A deposit or payment authorization may be required to secure a booking. Payment terms, cancellation policies, and other conditions will be clearly stated in your confirmation or a separate written agreement. You should review all details in your estimate and confirmation carefully and let us know right away about any mistakes or changes.
3. Your Responsibilities as a Customer
You agree to:
- Make sure your items are properly packed and ready for transport, unless you have specifically booked our packing service.
- Provide safe, clear access to both the pickup and delivery locations — including parking, elevators, stairs, and any required building permissions or permits.
- Tell us ahead of time about any fragile, valuable, oversized, or specially handled items.
- Follow all applicable laws, regulations, and building rules related to your move.
- Confirm that you either own the items being moved or have full legal permission from the owner to arrange their transport.
4. Items We Cannot Move
We reserve the right to refuse to transport certain types of items, including but not limited to:
- Hazardous, flammable, explosive, or chemical materials
- Illegal substances or items prohibited by law
- Perishable foods, live animals, or plants (unless we have agreed otherwise in writing)
If you include prohibited items without telling us first, you will be fully responsible for any damages, fines, or penalties that result.
5. Payment Terms
Payment terms are detailed in your estimate or booking confirmation. Unless we agree otherwise in writing, a deposit is generally required before the move, with the remaining balance due once the services are complete.
We may charge extra for any services or conditions not included in the original quote — for example, additional labor, extra stops, waiting time, long carries, stairs, or changes to your inventory.
If payment is not received on time, we may add late fees and, where allowed by law, hold your goods until full payment is made.
6. Cancellations and Date Changes
Cancellations and rescheduling requests are subject to the notice periods and fees described in your estimate, confirmation, or our cancellation policy.
Last‑minute cancellations or changes may result in the loss of your deposit or additional charges to cover costs we have already incurred.
We may need to cancel or reschedule a move due to circumstances beyond our reasonable control (such as severe weather, unsafe conditions, or mechanical problems). If that happens, we will let you know as soon as possible and work with you to find another date that works.
7. Responsibility for Loss or Damage
Our liability for any loss or damage to your belongings is limited as permitted by applicable law and any specific terms in your estimate or bill of lading.
You should inspect your items at delivery and note any visible damage on the delivery paperwork. For hidden damage that you discover later, you must notify us in writing within the time period stated in your documentation.
Our liability may also be limited based on the valuation option you select. Additional protection plans are available for an extra fee. We are not responsible for damage caused by events outside our reasonable control, including natural disasters, extreme weather, or pre‑existing issues with your items.
8. Limits on Our Liability
To the fullest extent allowed by law:
- We are not liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits, lost data, or missed business opportunities.
- Our total liability under these Terms or for any Service shall not exceed the amount you actually paid to Toothless Movers for the specific move or service that led to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
9. Intellectual Property
All content on the Site https://toothlessmovers.com — including text, graphics, logos, images, and software — is owned by Toothless Movers or its licensors and is protected by intellectual property laws. You may not copy, modify, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.
10. Privacy
Your use of the Site and Services is also governed by our Privacy Policy, which is included in these Terms by reference. By using https://toothlessmovers.com, you acknowledge that you have read and agree to our Privacy Policy.
11. Governing Law and Disputes
These Terms are governed by and interpreted according to the laws of the state where Toothless Movers primarily operates, without regard to conflict of laws principles.
Any dispute arising from or related to these Terms or the Services shall first be attempted to be resolved informally by contacting us at [email protected] or . If the dispute cannot be resolved informally, it must be brought exclusively in the state or federal courts located in our primary operating jurisdiction, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on https://toothlessmovers.com with a new “Last updated” date. If you continue to use the Site or Services after the changes take effect, you are accepting the revised Terms.
13. How to Contact Us
If you have any questions about these Terms, please reach out to us:
- Through the contact form on https://toothlessmovers.com
- By phone:
- By email: [email protected]